Refund policy

Return and Refund Policy

Effective Date: September 22, 2026

At Lumerivo, we believe that a comfortable home begins with products that bring warmth, softness, and personality into everyday living. Our goal is to provide carefully selected home comfort products, including decorative pillows, blankets, plush toys, and bed backrest cushions, while ensuring a smooth and reliable shopping experience for every customer.

We understand that sometimes a product may not meet your expectations. This Return and Refund Policy explains the conditions and procedures for requesting returns, exchanges, and refunds.

1. Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return:

  • The item must be unused and in original condition.
  • The product must include original packaging, tags, and accessories.
  • The item must not show signs of washing, damage, or misuse.
  • Proof of purchase must be provided.

Due to hygiene and personal-use considerations, certain products may not be eligible for return if they have been used, washed, or altered.

2. Products Eligible for Return

Eligible products may include:

  • Decorative pillows
  • Throw blankets
  • Bed backrest cushions
  • Plush home accessories

Returned items must remain suitable for resale.

3. Non-Returnable Items

Returns may not be accepted for:

  • Used or washed textile products
  • Damaged items caused by improper handling
  • Products missing original packaging
  • Clearance or final-sale products
  • Customized or personalized products (if applicable)

4. How to Request a Return

To start a return request, please contact our customer support team:

Email:

version@lumerivo.shop

Please provide:

  • Order number
  • Customer name
  • Product details
  • Reason for return
  • Supporting photos if the product has defects or damage

Our team will review your request and provide return instructions.

Please do not send products back without receiving return confirmation.

5. Refund Process

Once your returned item arrives and passes inspection, we will notify you regarding your refund status.

Approved refunds will be issued to the original payment method.

Please allow:

  • 5–10 business days for payment providers or financial institutions to complete the refund process.

Processing times may vary depending on your bank or card issuer.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.

We may provide:

  • Replacement shipment
  • Store credit
  • Refund solution

depending on the situation.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The product received was incorrect.
  • The product arrived damaged.
  • The issue resulted from our error.